Message from the Executive Director

Dear Friends,

As we reflect on the past year, one fact stands out: the incredible diversity of all of the families who have come through our doors. While each family’s experience that led them to our House was unique, what brought them all together was their need for holistic support that would enable them to be there for their seriously ill child. The stories and statistics contained in this year’s annual report highlight this diversity of experience, as well as our impact. Whether families stayed for a few days or a few months, or came from near or far, we were there for them. We were also there for them through our Family Room and Camp programs which extended this support beyond the walls of our Houses, creating a true, far-reaching community of comfort and hope.

The statistics in this report also make clear that the demand for our services continues to grow, and that today we are needed more than ever. In 2012, we experienced a record high occupancy rate, record long average length of stay, and a record number of families we could not accommodate because we were full. As these numbers show, your commitment really does make a difference for so many families when they need it most and for that we sincerely thank you.

In addition, when you support the Philadelphia Ronald McDonald House, you are not only helping the families we serve through our programs but also affirming the value of the Ronald McDonald House model around the world. This ever-growing network—now comprised of 322 Houses in 32 countries—makes sure that more and more families each year have a supportive place to stay during their child’s medical care, no matter how far they have to travel for treatment.

We truly couldn’t do what we do without you. With your help, we will continue to expand our impact though new and enhanced programming in the year to come, working towards a day when no family ever has to worry about how they’ll stay by their child’s side. On behalf of all of the families we served in 2012 and will continue to serve in 2013 and beyond, we thank you again for your steadfast and generous support

Warm Regards,


Susan Campbell
Executive Director

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