Immediate Opening
Position Type:  Full-Time (40 hours/week)
Schedule: Sunday – Wednesday, 10:00 pm – 8:00 am

Description:

The Overnight House Manager is responsible for the safety and security of the premises and is the primary staff contact for families staying at the Ronald McDonald House during the overnight hours.  While ensuring the well-being of our families, this position is expected to maintain the highest level of hospitality and customer service in a manner consistent with the policies and guidelines of PRMH.

The Overnight House Manager must possess the ability to make decisions and work well under stressful circumstances, and is expected to maintain a positive, family focused attitude exemplifying the philosophy of the PRMH mission.

Essential Duties:

  • Maintain the safety and security of the entire premises (building and grounds) by:
    • Remaining awake and alert for entire shift
    • Conducting continual security camera observation noting any unusual activity on or around the property and follow-up on observations
    • Conducting and documenting whole House walk-thru inspections, logging times, any family activity, facility needs, room inspections as applicable
    • Being present and available to families and staff during shift
    • Maintaining a community living setting by enforcing House rules and policies
  • Be informed of and share relevant situations which have occurred during shifts through hand-off reporting with outgoing and incoming Managers and reading daily notes
  • Respond to emergency situations including all alarms, family crisis and other emergencies calmly and professionally – notifying guests if warranted, providing necessary assistance or contacting the appropriate community or House personnel to resolve the issue
  • Ensure accurate completion of daily night audit, cash reconciliation/resolution of discrepancies, guest services database reconciliation, donor database posting and other accounting and administrative tasks as assigned
  • Complete family check-in and out process, ensuring administration of House rules as agreed upon at check-in with families
  • Troubleshoot facility issues and correct using appropriate measures
  • Identify and resolve housekeeping issues and create a list of unresolved items
  • Generate daily room request/wait list
  • Assist families as needed with various light-duty tasks including but not limited to replacing items stocked in rooms, replacing lightbulbs and tv remote batteries
  • Perform housekeeping/kitchen tasks as needed – trash removal, stocking the Grab & Go areas, laundry, cleaning front desk
  • Clearly understand and execute PRMH policies, and provide feedback for continuous improvement
  • Send and respond to e-mails in a timely manner
  • Complete and document results of room inspections before families check in
  • Assist Housekeeping staff with laundry and other miscellaneous tasks

Qualifications:

  • Two years of related experience in hospitality, non-profit, or human services/social work industry or equivalent
  • Bachelor’s degree preferred

Competencies:

  • Proven ability to handle high stress situations and make decisions quickly
  • Exceptional problem solving and decision making skills
  • Excellent interpersonal and communication skills
  • Ability to effectively interact with a diverse group of people in a fair and consistent manner
  • Ability to have respectful and effective face-to-face and telephone interactions
  • Motivated, self-starter able to work independently
  • Detail-oriented
  • Able to manage multiple tasks simultaneously
  • Ability to understand and practice confidentiality
  • Possesses patience, attentiveness and sensitivity to the needs of others
  • Flexible
  • Computer proficiency in Outlook, Excel, Word

Interested individuals should submit a resume to Sharon Brown, HR Manager at sbrown@philarmh.org. No phone calls, please.